To provide the necessary information to ensure clarity between the parties: Ecolodge Aracari and users of the different services.
Applies to clients who have acquired an individual accommodation reservation.
Our ecolodge promotes sustainable practices such as the use of ecological dry toilets, recycling, and water and energy conservation. We ask our guests to join this commitment during their stay.
Our ecolodge is located in a rural area and does not have adequate access for people with mobility disabilities. We inform guests of this limitation in advance and seek to offer reasonable alternatives within our possibilities.
We do not have our own parking lot. Our visitors can access a shared parking area that is part of the reserve where we are located. The parking lot charges a fee and is at a certain distance from the Ecolodge. Guests can also leave their car in the nearby town and select the option to coordinate transportation in advance.
In case of bringing a lot of luggage or if it is a family with babies, as long as the car is SUV-type (high vehicle), the car can be driven up to the hotel entrance to unload luggage and passengers, and then the driver must take the car down to the parking lot.
Available for an additional charge. Consult rates and delivery times at reception.
Spa and wellness service available with prior reservation with a minimum of 24 hours notice. 50% of the service value must be paid. This amount is non-refundable in case of service cancellation.
We offer tour packages with certified local guides. It is necessary to book with a minimum of 24 hours notice. 50% of the selected tour service value must be paid. This amount is non-refundable in case of service cancellation by the client.
Your reservation begins at 14:00 hours (2:00 p.m.) on the day of arrival and ends at 11:00 a.m. on the day of departure.
However, if required, you can arrive earlier and store your luggage at reception until your check-in time. This way you can comfortably enjoy the surroundings and activities as applicable.
Rates may vary depending on high or low season.
High seasons are:
If you are traveling with your child(ren) under 18 years of age, you must present the identification document of the minor(s) (birth certificate) that proves the existence of the relationship.
If the minor(s) are not traveling in the company of their parents, you must submit to reception, in addition to the minor’s identification document (birth certificate), parental permission, which must be notarized and accompanied by a copy of the identification document of those who gave authorization.
Without this documentation, minors will not be allowed to enter the hotel. The above is in accordance with Law 679 of 2001, Statute to Prevent Sexual Exploitation of Children and Adolescents and its concordant regulations.
Minors are not allowed to stay alone in rooms. They must always be accompanied by a responsible adult.
Our staff is available to assist you until 8:00 p.m. After that time, you must perform your own check-in according to the instructions we will send to your contact number. It is important that you follow all instructions, recommendations, and precautions as we inform you.
In accordance with the provisions established in Law 1335 of 2009, we have smoke-free spaces and environments. Consequently, the guest accepts as an obligation to refrain from smoking in spaces, zones, and environments that are marked as smoke-free spaces, as well as in closed spaces, such as rooms, hallways, restaurants, lounges, and others.
The use of psychoactive substances is not permitted.
Date change requests are accepted subject to availability as follows:
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